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A decade of driving technology strategy, engineering excellence and product delivery across FinTech, digital platforms and consulting.

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Current
Lead, FCFP/KYC Tech Domain
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Company
ING Hubs Poland
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Education
MSc IT Project Mgmt
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Languages
Polish · English
Experience
02.2023 — Present ING Hubs Poland

Lead in FCFP/KYC Tech Domain

Providing strategic and operational leadership for a software development domain of 30 engineers, delivering mission-critical, regulation-compliant platforms supporting KYC and Financial Crime & Fraud Prevention. Translating business and regulatory requirements into technology strategy, multi-quarter roadmaps and architectural direction. Owning budget planning, vendor management, hiring and performance management, while overseeing DevOps, CI/CD, automated testing and operational resilience. Improved delivery efficiency by 30% and reduced infrastructure costs by 15%.

06.2022 — 02.2023 ING Hubs Poland

Product Manager (KYC & Resilience Platforms)

Owned product vision, strategy and outcomes for KYC and disaster-recovery platforms, steering discovery to delivery in a large enterprise context. Transitioned the operating model from Scrum to Kanban, increasing flow efficiency and predictability while maintaining stakeholder alignment through user story mapping, impact mapping and value stream mapping.

09.2020 — 06.2022 ING Hubs Poland

Agile Leadership Coach (Product & Engineering)

Scaled Agile practices across interdisciplinary teams, coached emerging Scrum Masters and embedded data-driven decision making and OKRs. Focused on building self-management, transparency and continuous improvement to support product outcomes and engineering excellence.

08.2019 — 09.2020 Boldare

Scrum Master / Delivery Lead

Led international delivery teams across Europe, Asia and the US, strengthening risk management and delivery metrics. Projects consistently earned top client ratings and industry honors thanks to disciplined execution, open communication and continuous improvement.

07.2017 — 10.2019 Vectra

Product Owner (Digital Experience)

Built and evolved the corporate website platform, partnering with technology and business stakeholders to enforce accessibility and a data-driven approach to growth. Optimized the sales funnel and user journeys, achieving a several-fold increase in conversion.

08.2013 — 01.2022 Freelance

Digital Content & Web Development Specialist

As a freelance technology journalist and content creator, authored more than three thousand articles reaching over six hundred thousand monthly readers. Produced graphics, videos, co-led editorial operations covering major global technology events. Built end-to-end web experiences for corporate sites, defining information architecture, UX, accessibility, SEO, analytics and performance optimizations.

Core Skills

Operations & Leadership
End-to-end product ownership with budget accountability. Coaching cross-functional teams and driving stakeholder alignment across enterprise organizations.
FinTech Expertise
Deep KYC and transactions-related knowledge. Delivering compliant, scalable, cost-efficient solutions in regulated financial environments.
Product Delivery
AI-driven products, KYC platforms, distributed systems, microservices and complex integrations. From discovery through architecture to production.
Data-Driven Operations
Boosting throughput and optimizing costs with security and compliance by design. Metrics-first approach to continuous improvement.
Master's Degree in IT Project Management
WSB University, Gdańsk, Poland
2020
Multimedia Design & Communication — Exchange
International Business School, Kolding, Denmark
2017
Bachelor's Degree in Computer Science
WSB University, Gdańsk, Poland
2018
Professional Scrum Master I & II
Professional Scrum Product Owner I & II
Kanban Management Professional
Scaled Scrum (SPS)
No-code & Automation
Advanced CSS & Sass